Using the itac.technology Autotask ticket portal

Why and when to use the Autotask ticket portal:

• Check work in progress
• Review previous tickets, technician notes, invoices
• Access and update the list of the devices (called Configuration Items) and associated documentation we are monitoring and maintaining for you
• Lodge support tickets
• Add new contacts and team members, update your contact details in our system

Where to find it:

1. Via itac.technology website Resources menu
2. Directly via http://tickets.itac.technology

Who has access:

1. Company owners
2. Nominated primary contacts

How to set it up:

1. You will receive an email from helpdesk@itac.technology with subject “Welcome to the itac.technology Client Portal”, click on the link
2. Enter your username. Your username will be your work email address 🙂
3. Set a password. You can then save this password to Passportal for optimal security 😉

How to use it:

1. For a quick overview of the platform, process for submitting tickets, reviewing old work and other time saving tips, watch this video (less than 10 mins)

Key points from this video

• This is your most convenient place to review all work
• Add new Team Members for your organisation using the Manage / Users menu item
• You can review all completed and active tickets as well as add notes and files to tickets from the Tickets menu item