Remote support session

Goto the website startcontrol.com

1. In the pop-up window enter the nine-digit PIN code you will be given,
2. Click 'Download'
   
3. When the file has downloaded, click to open it (usually in the lower corner of your browser window),
   
4. Click 'Yes' to the pop-up message "Do you want to allow this app to make changes to your device?" Solarwinds Take Control,
5. Select your preferred language, click OK,
6. The next pop-up screen, click 'Install',
   
7. Once that finishes installing (may take a couple of minutes) you may get a pop-up 'Administrative Privileges' - click 'YES', click YES at the next Windows pop-up,
8. Setup page: Click 'OK' (unless you wish to change any details),
9. Master Password: Click 'NO',
10. You are installed and ready for your remote support connection.

Goto the website startcontrol.com

1. Select the 'Mac' tab
2. Click 'Download Agent',
   
3. When the file has downloaded, click to open it (usually in the lower corner of your browser window),
   
4. Enter your Mac password when asked during the installation step,
   
5. Enter the nine-digit PIN code you have been supplied,
   
6. Accept the Terms and Conditions,
   
7. Select 'None' for the Security control,
   
8. You are installed and ready for your remote support connection.