Protocols for local service during COVID-19

Home » Protocols for local service during COVID-19
  • The itac.technology office is open by approved appointment at the moment
  • We will not be accepting walk in repairs, they must be prebooked

On premise protocol :

We will still be offering selected on premises services at this stage. Protocol is as follows:

  1. Email or phone us with a comprehensive description of the issue you are experiencing. Include any and all info related to the problem
  2. We will gather all required info remotely (via phone and email), we will not be performing lengthy in person discussions at the moment
  3. Once we have the required info, you will receive a Client Details email confirming work to be completed, hourly rate and estimated time required to undertake initial work
  4. Once this information has been returned, we can schedule a time to work on premises
  5. At our scheduled time to work on premises, we request you either:
    1. Grant us access to the premises whilst you are not there
    2. Ensure you are either in a different room or outside whilst we are working at your premises
  6. Whilst we are working we will exercise relevant cleaning and safety measures including the use of gloves and cleaning all surfaces
  7. If we need to have any discussions in person, they will be short in duration and will respect social distancing measures

These measures are in place for your health and safety as well as the health of your loved ones and our team. So we can continue to serve you at this time, we request you respect these measures at all times. If our team deems something to be in breach of these measures, we will be inclined to end the support session. Thanks for your kindness and cooperation 🙂

Off prem:

Within the Byron Bay township, we are offering a free pickup/dropoff service for your problem devices. Protocol is as follows:

  1. Email or phone us with a comprehensive description of the device and the issue you are experiencing. Include model and serial numbers, login credentials and all other info related to the problem
  2. We will gather all required info remotely (via phone and email), we will not be performing in person discussions at the moment
  3. Once we have the required info, you will receive a Client Details email confirming work to be completed, hourly rate and estimated time required to undertake initial work
  4. Once this information has been returned, we can schedule a time to collect the device from your premises
  5. We request that you clean the device with alcohol or disinfectant, then leave it in an agreed location for collection at a certain time
  6. Team itac.technology will collect your device at that time, wearing gloves and exercising relevant cleaning and distancing measures
  7. We will keep you updated on any findings or extra time/costs/parts required to complete this repair via email
  8. Once completed, we will hold a remote session or discussion with you to explain work completed. Your invoice will also detail the work completed.
  9. Once payment is made, we will schedule and deliver your device back to your location exercising same protocols as pickup

These measures are in place for your health and safety as well as the health of your loved ones and our team. So we can continue to serve you at this time, we request you respect these measures at all times. If our team deems something to be in breach of these measures, we will be inclined to end the support session. Thanks for your kindness and cooperation 🙂