Meet the Team
Sam Hammond
Unai Aldecoa
Lance Hastie
Mez Hammond
Ash Ordish
You?
We’re here to save you time, stress, heartache and money with expert guidance in all things technology, find out how we can help you.
Don't just take our word for it, see below for some customer stories...
Happy Customers : )
How can we help?
"Ultimately, we look to establish long term relationships with our clients. We offer a range of technology services tailored to local businesses and managed by a single provider - us. So when something happens or you need something done, there's only one number you need to call - ours 🙂
As a Partner client, we will get to know you and your business intimately, first solving the immediate issues and pain points, then we implement any relevant core systems to avoid those pain points in future and finally through doing this work and understanding your business further we can then start to innovate and work with you to really do some cool stuff!
Just imagine, rather than spending 2 hours trying to find the right person to solve the problem, spend 2 mins talking to us and the problem is solved!
Support Tiers and Pricing
Casual
- Perfect if you require a one off support session
- Free first phone consultation to understand your current pain points
- No monitoring included
- 2-4 business days response time
- Minimum call out duration 1 hour
- Minimum remote support session duration 30 minutes
- -
- No password or credential management
- Handover and full demonstration of work after every job
- No contractual commitment, contact us when you need us
Perfect for:
- One off support
- Small retail operations
- Home office based businesses
- Farms and agriculture
- Work from home users
$0 per month (requires direct debit setup to qualify)
Basic
- Great if you require occasional support, once or twice a year
- Save over 10% off casual hourly rate!
- No monitoring included
- Response time 1 -3 business days
- Minimum call out duration 1 hour
- Minimum remote support session duration 30 minutes
- -
- No password or credential management
- Handover and full demonstration of work after every job
- No contractual commitment, contact us when you need us
Perfect for:
- Small retail operations
- Home office based businesses
- Farms and agriculture
- Work from home users
$0 per month (requires direct debit setup to qualify)
Partner
- The best if you require improved uptime, managed services and priority support at least once every couple months
- Save over 20% off casual hourly rate!
- Monitoring of your technology infrastructure and workstations
- Highest priority same business day response time
- No minimum call out durations
- No minimum remote support session duration
- Emergency service outside of ITAC business hours
- Full password and credential management
- Handover and full demonstration of work after every job as well as full access to our management apps and platforms ensuring absolute transparency
- Our partnership commitment to you is we get to know your business intimately, allowing us to be your first call for any tech question big or small. Just imagine, rather than spend 2 hours trying to find the right person to solve the problem, spend 2 mins talking to us and the problem is solved!
Perfect for:
- Startups and agile businesses
- Accommodation providers
- Medium to large retail operations
- Small to large office based businesses
- Restaurants, cafes and hospitality
- Construction and trades
From $199 per month includes monitored workstation and services
Managed Partner
- All the benefits of Partner Support Tier in a fixed fee contract. Available for businesses with 10 or more seats (users/workstations).
- Complete management of your technology infrastructure and workstations
Perfect for:
- Boards requiring a fixed fee, budgeted annual IT spend
- Businesses with 10 seats more
Contact us for pricing tailored specifically to your business
Managed Service and Fixed Price Services also available, contact us for more information
All prices exclude GST. Partnership minimum term 12 months. Emergency service outside of ITAC business hours is available exclusively to partner clients only and billed at double your standard hourly rate. *It is a condition of the Basic support tier that a pre-authorised payment method (direct debit) is setup via our secure online payment system.
Industry Solutions
Solutions for hospitality venues and retail industry
- Solid experience with a number of industry leading POS platforms including SquarePOS, Kounta, Shopify, CirclePOS
- Cameras and surveillance systems
- Network and electrical premises planning, cabling, installation
- Internet solutions designed to handle business demands
- Business grade local and cloud backup solutions
- Productivity and workflow design
- Cloud based email via G Suite and other third party application integrations
- Website development, renovation and maintenance
Solutions for construction and agriculture
- Understanding of BIM and Digital Transformation practices for the construction industry
- Cloud and online options for project and large, dispersed team management
- Rural and remote Internet solutions
- Solar power remote monitoring and measurement systems for feed, water levels and livestock
- Network solutions over longer distances via wireless point to point and wired cat6 cabling
- Cloud-based solutions, productivity and workflow enhancements for farm management
- Cameras and surveillance systems
Solutions for accommodation providers
- Diverse experience with many leading reservation systems including Little Hotelier, Airbnb, Hirum, EzyRes, Protel and more
- Security and surveillance systems
- Large scale network and wireless hotspot design, installation and management
- Integrations with card encoders and other room and guest management hardware and interfaces
- Cloud based email via G Suite and other third party application integrations
- Website development, renovation and maintenance
Brands we love
Get in touch
About us
We take the time to understand you and ensure you are informed, confident and happy using your tech. No matter how good your technology is, if you and your team are not happy using it, it’s no good at all. We believe in forming strong working relationships with those we work with, grounded in a shared understanding of the technology at your disposal. That’s the itac.technology difference.
Established in 2010 as Byron Bay Computer Coach eventually evolving into itac.technology, with combined industry experience spanning over 25 years, Sam Hammond and the itac.technology team, based in Byron Bay, are your local, first point of contact for all things tech in your business.
Leading. Local. Loving it!