Meet the Team

Sam

Sam Hammond

Support Technician
After developing a curiosity for computers when his parents bought home their first PC in the early 90’s, Sam has worked many roles in the industry - including at Clix Computer Centre back in 2009 😉 A Byron resident for over a decade with local knowledge and diverse industry experience, coupled with a keen problem solving mind, there is no tech challenge too big to take on! He established Byron Bay Computer Coach in 2010, evolving into itandcoffee.consulting and now itac.technology.
Unai

Unai Aldecoa

Support Technician
Our newest recruit with a host of tech support experience both here in Australia and in Europe. Studied Bachelor of Information Technology at university and has honed his skills over 15 years on projects including large scale networking, server deployments as well as the core basics including workstation maintenance and security. Unai has been living in Byron for the last 5 years where he has gained an excellent understanding of local businesses tech requirements whilst working for Techie2481 and also balances his work time as a member of an up and coming band.
L-H

Lance Hastie

Remote Support Technician
Hailing from across the pond in New Zealand, Lance adds the international flair to the team 😉 He is legitimately a problem solving guru with a host of experience in electronics, websites, technology and media. Lance keeps one eye on our managed service clients' workstations and the other on the websites we service and maintain.
Mez

Mez Hammond

Accounts and Admin
Led by the need to keep up with her kids and their evolving technology needs Mez became an Accidental IT Manager in her work life. Now in semi retirement and armed with just her computer, she works from exotic places, keeping an eye on our finances and accounts. You never know where she's gonna be!
Ash

Ash Ordish

Admin and Operations
After many years in content, marketing and account management Ashley is the cheeky one behind all our social media and office operations. She prides herself on impeccable customer service and enjoys learning new systems and ways of streamlining processes and procedures. Outside of ITAC life, Ash has 2 little kids and a growing catering business - shout out to Platter Me Beautiful!
new-member

You?

Support Technician
Want to work with us? We’re always on the hunt for awesome local talent with tech support, systems engineer and customer service experience. Got what it takes? Send yourself to work at itac.technology 🙂

We’re here to save you time, stress, heartache and money with expert guidance in all things technology, find out how we can help you.

Don't just take our word for it, see below for some customer stories...

Happy Customers : )

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Adam - Operations Manager

Jagcor Construction Pty Ltd

itac.technology has provided services to Jagcor since the beginning of 2019 and have provided a multitude of technical solutions for our business without fuss and with total professionalism. Jagcor looks forward to continuing our working relationship with Sam and the team at itac.technology as we continuously expand our business into the future. We have no hesitation in recommending itac to other businesses for all your IT requirements.
 
 

john_karen

John & Karen - Owners

The Book Room Collective

Despite our best efforts to remain in the technological dark ages in the company of the other computer illiterates, itac.technology has gently guided us towards tomorrow. Our computers now offer support rather than frustration. We have on-hand back up for hardware, software and data. A person answers the phone when we are in trouble. Most importantly we have learnt to turn it off and then on again.

Bluewater

Ian - Owner

Bluewater On The Beach

The ongoing, priority support we receive from itac.technology is invaluable. It's nice to be able to pick up the phone or send an email and get a fast, local response. The intimate understanding of our business that they have built up over the years save us so much time, money and stress as they have taken the time to get to know us and the business inside out. It's like having an internal IT department, without the internal IT department costs!

Apricus

Chris Taylor

Apricus Pty Ltd

Moving our head office from Sydney to Byron happened without any glitches thanks to the outstanding support from the ITAC team. Then move posed some significant business challenge especially when you consider that we are a national business that relies on its IT infrastructure to manage daily order processing and dispatch. I am please to say that thanks to the ITAC team our operations continued as normal and our daily operations were not disrupted in any way. Great support, great people."

How can we help?

"Ultimately, we look to establish long term relationships with our clients. We offer a range of technology services tailored to local businesses and managed by a single provider - us. So when something happens or you need something done, there's only one number you need to call - ours 🙂 

As a Partner client, we will get to know you and your business intimately, first solving the immediate issues and pain points, then we implement any relevant core systems to avoid those pain points in future and finally through doing this work and understanding your business further we can then start to innovate and work with you to really do some cool stuff!

Just imagine, rather than spending 2 hours trying to find the right person to solve the problem, spend 2 mins talking to us and the problem is solved!

Networking, Internet, Phones

  • NBN and Internet connections
  • NBN-friendly phone systems
  • Security, cameras and premises automation
  • Networking and office design/setup
  • Point to point and outdoor wifi systems
  • Large property network plans and installations
  • Creative networking solutions for unique situations

Computers, Office Equipment

  • Computer and office equipment repair and sales
  • POS, Shop and office design/fitouts
  • Streamlined workflow design and advice
  • Advice and tuition
  • Installation and customisation
  • Full scale ongoing tech support solutions
  • Service and repair
  • Security apps and assistance
  • macOS, Windows, Linux, iOS, Android

Email, Cloud storage and app specialists

  • Email hosting with Google G Suite
  • Cloud storage and backup
  • Business grade backups and data solutions
  • POS and industry systems installation and maintenance

Website and online presence management

  • Website and domain hosting
  • Design and Development
  • Ongoing maintenance and management plans
  • Advice and tuition
  • Integrations and website updates
  • Online presence integrations and guidance

Support Tiers and Pricing

Casual

$170 per hour
  • Perfect if you require a one off support session

  • Free first phone consultation to understand your current pain points
  • No monitoring included
  • 2-4 business days response time
  • Minimum call out duration 1 hour
  • Minimum remote support session duration 30 minutes
  • -
  • No password or credential management
  • Handover and full demonstration of work after every job

  • No contractual commitment, contact us when you need us











  • Perfect for:

    • One off support
    • Small retail operations
    • Home office based businesses
    • Farms and agriculture
    • Work from home users
  • $0 per month (requires direct debit setup to qualify)


Basic

$150 per hour
  • Great if you require occasional support, once or twice a year

  • Save over 10% off casual hourly rate!
  • No monitoring included
  • Response time 1 -3 business days
  • Minimum call out duration 1 hour
  • Minimum remote support session duration 30 minutes
  • -
  • No password or credential management
  • Handover and full demonstration of work after every job

  • No contractual commitment, contact us when you need us











  • Perfect for:

    • Small retail operations
    • Home office based businesses
    • Farms and agriculture
    • Work from home users


  • $0 per month (requires direct debit setup to qualify)


Partner

$130 per hour
  • The best if you require improved uptime, managed services and priority support at least once every couple months
  • Save over 20% off casual hourly rate!
  • Monitoring of your technology infrastructure and workstations
  • Highest priority same business day response time
  • No minimum call out durations
  • No minimum remote support session duration
  • Emergency service outside of ITAC business hours
  • Full password and credential management
  • Handover and full demonstration of work after every job as well as full access to our management apps and platforms ensuring absolute transparency
  • Our partnership commitment to you is we get to know your business intimately, allowing us to be your first call for any tech question big or small. Just imagine, rather than spend 2 hours trying to find the right person to solve the problem, spend 2 mins talking to us and the problem is solved!



  • Perfect for:

    • Startups and agile businesses
    • Accommodation providers
    • Medium to large retail operations
    • Small to large office based businesses
    • Restaurants, cafes and hospitality
    • Construction and trades
  • From $199 per month includes monitored workstation and services


Managed Partner

Contact us for a quote
  • All the benefits of Partner Support Tier in a fixed fee contract. Available for businesses with 10 or more seats (users/workstations).
  • Complete management of your technology infrastructure and workstations
  • Perfect for:

    • Boards requiring a fixed fee, budgeted annual IT spend
    • Businesses with 10 seats more










































  • Contact us for pricing tailored specifically to your business


Managed Service and Fixed Price Services also available, contact us for more information

All prices exclude GST. Partnership minimum term 12 months. Emergency service outside of ITAC business hours is available exclusively to partner clients only and billed at double your standard hourly rate. *It is a condition of the Basic support tier that a pre-authorised payment method (direct debit) is setup via our secure online payment system.

Industry Solutions

Solutions for hospitality venues and retail industry

  • Solid experience with a number of industry leading POS platforms including SquarePOS, Kounta, Shopify, CirclePOS
  • Cameras and surveillance systems
  • Network and electrical premises planning, cabling, installation
  • Internet solutions designed to handle business demands
  • Business grade local and cloud backup solutions
  • Productivity and workflow design
  • Cloud based email via G Suite and other third party application integrations
  • Website development, renovation and maintenance

Solutions for construction and agriculture

  • Understanding of BIM and Digital Transformation practices for the construction industry
  • Cloud and online options for project and large, dispersed team management
  • Rural and remote Internet solutions
  • Solar power remote monitoring and measurement systems for feed, water levels and livestock
  • Network solutions over longer distances via wireless point to point and wired cat6 cabling
  • Cloud-based solutions, productivity and workflow enhancements for farm management
  • Cameras and surveillance systems

Solutions for accommodation providers

  • Diverse experience with many leading reservation systems including Little Hotelier, Airbnb, Hirum, EzyRes, Protel and more
  • Security and surveillance systems
  • Large scale network and wireless hotspot design, installation and management
  • Integrations with card encoders and other room and guest management hardware and interfaces
  • Cloud based email via G Suite and other third party application integrations
  • Website development, renovation and maintenance

Brands we love

Get in touch

About us

We take the time to understand you and ensure you are informed, confident and happy using your tech. No matter how good your technology is, if you and your team are not happy using it, it’s no good at all. We believe in forming strong working relationships with those we work with, grounded in a shared understanding of the technology at your disposal. That’s the itac.technology difference.

Established in 2010 as Byron Bay Computer Coach eventually evolving into itac.technology, with combined industry experience spanning over 25 years, Sam Hammond and the itac.technology team, based in Byron Bay, are your local, first point of contact for all things tech in your business.

ask@itac.technology

1/10 Brigantine Street, Byron Bay NSW 2481

Leading. Local. Loving it!

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