Meet the Team

Sam Hammond

Unai Aldecoa

Lance Hastie

Mez Hammond

Ash Ordish

You?
We’re here to save you time, stress, heartache and money with expert guidance in all things technology, find out how we can help you.
Don't just take our word for it, see below for some customer stories...
Happy Customers : )




How can we help?
"Ultimately, we look to establish long term relationships with our clients. We offer a range of technology services tailored to local businesses and managed by a single provider - us. So when something happens or you need something done, there's only one number you need to call - ours 🙂
As a Partner client, we will get to know you and your business intimately, first solving the immediate issues and pain points, then we implement any relevant core systems to avoid those pain points in future and finally through doing this work and understanding your business further we can then start to innovate and work with you to really do some cool stuff!
Just imagine, rather than spending 2 hours trying to find the right person to solve the problem, spend 2 mins talking to us and the problem is solved!
Support Tiers and Pricing
The Baseline
- Primary drivers for this agreement are Peace Of Mind and Basic Safety Measures
- Basic monitoring and security package
- Best effort response time (usually within 2 days)
- Annual Business technology check in questionnaire
- Minimum on premises support session duration 1 hour
- Minimum remote support session duration 30 minutes
$185 per hour
- Exclusively for businesses up to 10 users in size
Premium Managed Support
- Primary drivers for this agreement are Peace Of Mind, Basic Safety Measures and Uptime and Productivity
- Basic monitoring and security package
- Unlimited remote support hours
- Infrastructure monitoring (Monitoring and alerts for business critical infrastructure - devices and services, non-computer devices)
- Priority response times via our support SLAs
- Onboarding device audit and team meet and greet session
- 10% discounted project and on premises rates
- No minimum session durations
- Regular business technology strategy sessions
- and so much more...
Platinum Managed Support
- Primary drivers for this agreement are all from Platinum AND Cyber-compliance/Security
- Enhanced monitoring and security package
- Unlimited remote support hours
- Unlimited on premises support hours
- Infrastrucutre monitoring (Monitoring and alerts for business critical infrastructure - devices and services, non-computer devices)
- HIGHEST priority response times via our support SLAs
- Onboarding device audit and meet and greet session
- 15% discounted project rates
- No minimum session durations
- Quarterly business technology strategy sessions
- and so much more...
All prices exclude GST
Industry Solutions
Solutions for hospitality venues and retail industry
- Solid experience with a number of industry leading POS platforms including SquarePOS, Kounta, Shopify, CirclePOS
- Cameras and surveillance systems
- Network and electrical premises planning, cabling, installation
- Internet solutions designed to handle business demands
- Business grade local and cloud backup solutions
- Productivity and workflow design
- Cloud based email via G Suite and other third party application integrations
- Website development, renovation and maintenance
Solutions for construction and agriculture
- Understanding of BIM and Digital Transformation practices for the construction industry
- Cloud and online options for project and large, dispersed team management
- Rural and remote Internet solutions
- Solar power remote monitoring and measurement systems for feed, water levels and livestock
- Network solutions over longer distances via wireless point to point and wired cat6 cabling
- Cloud-based solutions, productivity and workflow enhancements for farm management
- Cameras and surveillance systems
Solutions for accommodation providers
- Diverse experience with many leading reservation systems including Little Hotelier, Airbnb, Hirum, EzyRes, Protel and more
- Security and surveillance systems
- Large scale network and wireless hotspot design, installation and management
- Integrations with card encoders and other room and guest management hardware and interfaces
- Cloud based email via G Suite and other third party application integrations
- Website development, renovation and maintenance
Brands we love











Get in touch
About us
We take the time to understand you and ensure you are informed, confident and happy using your tech. No matter how good your technology is, if you and your team are not happy using it, it’s no good at all. We believe in forming strong working relationships with those we work with, grounded in a shared understanding of the technology at your disposal. That’s the itac.technology difference.
Established in 2010 as Byron Bay Computer Coach eventually evolving into itac.technology, with combined industry experience spanning over 50 years, Sam Hammond and the itac.technology team, based in Byron Bay, are your local, first point of contact for all things tech in your business.
Leading. Local. Loving it!